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Terms and conditions

TERMS AND CONDITIONS

  1. DEFINITIONS

In these Terms and Conditions, "we" or "us" means GoKong Casino; "you" means the individual using our services.

  1. LICENSE TO USE OUR SERVICES

By accessing and using our website, mobile application, or any other related platform (the "Platform"), you agree to be bound by these Terms and Conditions. If you do not agree with them, please do not use our Platform.

  1. AGE RESTRICTIONS

You must be at least 18 years old (or the minimum age required in your jurisdiction) to use our services.

  1. ACCOUNT REGISTRATION

To create an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account details and password.

  1. KYC VERIFICATION

We may request verification of your identity and proof of address before allowing withdrawals or providing certain benefits. We reserve the right to refuse any account registration or verify your identity at any time.

  1. DEPOSIT AND WITHDRAWAL TERMS
  • Deposits are processed immediately.
  • Withdrawals will be processed within 1-48 hours after KYC verification.
  • The minimum withdrawal amount is €40.
  • There are no fees for deposits or withdrawals.
  • We reserve the right to set internal deposit and withdrawal limits.
  1. BONUS TERMS AND CONDITIONS
  • All bonuses, including welcome bonuses, reload bonuses, and free spins, have wagering requirements (40x bonus, 35x free spins).
  • Bonus funds cannot be used in conjunction with other promotions or bonuses.
  • Maximum bet limits apply during the validity period of any bonus.
  • We reserve the right to cancel or modify any promotion at any time.
  1. VIP PROGRAM

Our VIP program has five tiers and fifty levels, each offering different benefits, including cashback up to 20%, rakeback up to 15%, exclusive bonuses, high-limit events, and faster withdrawal times.

  1. RESPONSIBLE GAMBLING

We encourage responsible gaming practices and provide tools for deposit limits, time-out/self-exclusion (not publicly confirmed), session reminders/loss limits (not publicly confirmed). We are committed to providing a safe gaming environment.

  1. SECURITY AND FAIR PLAY

Our Platform uses SSL encryption (HTTPS) to ensure the security of your personal data. Independent testing is claimed, but no specific audit certificates are publicly shown.

  1. CUSTOMER SUPPORT

We offer 24/7 support via live chat and email.

  1. GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be governed by and construed in accordance with the laws of [country/jurisdiction]. Any disputes arising from or related to these Terms and Conditions will be resolved through binding arbitration in accordance with the rules of [arbitration association].

  1. CHANGES TO TERMS AND CONDITIONS

We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Your continued use of our Platform constitutes acceptance of such changes.

  1. ACCEPTANCE

By using our Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

  1. ENTIRE AGREEMENT

These Terms and Conditions constitute the entire agreement between you and us regarding your use of our Platform. They supersede all prior or contemporaneous agreements or understandings.

By using our Platform, you agree that these Terms and Conditions will govern your relationship with us.

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